AgeCo Limited are a wholly owned trading subsidiary of Age UK and part of the Age UK Network, that trades under the brand name ‘Age Co’, to promote Age Co Incontinence products. Age Co Incontinence products are sold and administered by Vivactive Ltd. AgeCo Limited and Vivactive Ltd are both Data Controllers registered with the Information Commissioners Office.
When you are using the Age Co Incontinence website, Vivactive Ltd is the data controller.
Vivactive are committed to protecting and respecting your privacy.
This Policy explains when and why Vivactive collect personal information about people who visit this website, how it is used, the conditions under which Vivactive may disclose it to others, and how it is kept secure. For the purposes of this Policy, where ‘we’, ‘us’ and ‘our’ is used this refers to Vivactive.
This policy may be changed from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using this website, you’re agreeing to be bound by this policy.
Any questions regarding this policy and Vivactive's privacy practices should be sent to:
0800 046 1501
Stafford Park 1
Who are Vivactive?
Vivactive and Age Co have teamed up to offer exceptional products at reasonable prices. Vivactive are committed to providing outstanding customer service before, during, and after each sale.
This website is owned and operated by Vivactive. Our dedicated team strive to keep this site as up-to-date as possible; however, due to rapid business changes, this is not always possible. We apologise if any information that appears on this website is not 100% accurate.
How do Vivactive collect information from you?
Vivactive obtain information about you when you use the website, for example:
- Information that you provide by filling in forms on this site. This includes information provided at the time of registering to use this site, subscribing to a service, posting material or requesting further services. Vivactive may also ask you for information when you report a problem with the site.
- If you contact Vivactive, a record of that correspondence may be kept.
- Vivactive may also ask you to complete surveys that are used for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through this site and of the fulfilment of your orders.
- Details of your visits to this site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Vivactive's own billing purposes or otherwise and the resources that you access.
What type of information is collected from you?
The personal information Vivactive collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from Vivactive, your card information is not held, it is collected by the third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example, information about your health, ethnicity, and religion.
Where appropriate, we will make clear why we are collecting this type of information and what it will be used for.
How is your information used?
Vivactive may use your information to:
- Process orders that you have submitted;
- Carry out obligations arising from any contracts entered into by you and Vivactive;
- Seek your views or comments on the services provided;
- Notify you of changes to any services;
Vivactive will hold your personal information on the systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Vivactive.
Who has access to your information?
Vivactive may pass your information to third-party service providers, agents, subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. We only disclose the personal information that is necessary to deliver the service and we have a contract in place that requires third-party service providers to keep your information secure. For example, we will securely share your delivery address with our courier in order to deliver your order and fulfill the sales contract.
Vivactive will share your personal details (but not health information) with the Age UK Network comprising the charity, its trading subsidiaries (including Age Co), and national partners (Age Cymru, Age NI, and Age Scotland). Please be reassured that the Age UK Network will not sell or rent your information to third-party providers and promise to keep your details safe and secure.
How will the Age UK network use your information?
AgeCo Limited, trading as Age Co as part of the Age UK network, would like to use your personal information for marketing and research purposes and share it with other companies and/or charities within the Age UK Network. AgeCo Limited will not share any of the personal information with companies beyond the Age UK Network, unless the information is needed to help prevent fraud or they are required do to so by law. The Age UK Network includes the charity Age UK, its trading subsidiaries and its National Partners (Age Cymru, Age Scotland and Age NI). Age UK also works closely with local Age UKs. The Age UK Network will never sell your data and promises to keep it safe and secure. Age UK may pass your information to their third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on their behalf (for example to send you mailings). However, when they use these third parties, they disclose only the personal information that is necessary to deliver the services and they have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that Age UK will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested Age UK to do so, or they are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. For further details on how your data is used and stored by the Age UK network go to www.ageuk.org.uk/help/privacy-policy. If you would like more information about the way that Age Co and the Age UK network use your personal information please: Write to: FREEPOST, Age UK, London, WC1H 9NA or E-mail: email@example.com or call: 0800 107 8977
How long is your information kept for?
Data protection law requires us to reply to one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:
This is when you have given us specific consent to contact you via email or social media for marketing purposes, for example, if you opt-in to receive marketing communications from Vivactive.
This includes giving you the option to opt-out of receiving promotional materials when providing us with your personal information.
You will also be given the option to opt-out of receiving promotional materials in any subsequent electronic communications.
This is when you enter a contract, for example, when you place an order you are entering into a sale contract.
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or by HMRC to report information for accounting purposes.
Where it is necessary to protect life or health, for example, in the case of medical emergency suffered by an individual at one of our events or a safeguarding issue which requires us to share your information with the emergency services.
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).
Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:
Right of access
You have a right to request access any personal data that Vivactive hold about you. It is your right to request a copy of this information, unless there legal exceptions. A request will be responded to within a reasonable time frame.
Right to have your personal information corrected
You have the right to have the information we hold about you corrected.
Right to restrict use
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.
Right of erasure
You may ask us to delete some or all of your personal information in certain cases and subject to certain exceptions. For example, if Vivactive have a legal requirement to keep it for accounting purposes.
Right to object
You have the right to object to processing where we using your personal information.
If you want to exercise any of the above rights, please email us at firstname.lastname@example.org or write to us at Vivactive House, Hollinswood Court, Stafford Park 1, Telford, TF3 3DE . We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request; however, if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office, https://ico.org.uk/
Keeping your information safe
Vivactive understands that your personal data is important to you. The company works hard to keep your data as safe and secure as possible.
Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear at the start of the website address at the top of the page.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once this information is received, Vivactive make our best effort to ensure its security on our systems. Where you have set up a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Remember not to share this password with anybody.
Whilst Vivactive need certain information to process an order (e.g. address and/or phone number) Vivactive use some information to alert you to offers or changes in the service via marketing communications. You may, at any time, unsubscribe from the weekly newsletter via links within the newsletter itself or by contacting our customer service team.
When you provide your information, you will also be given the option to select your choices as to whether or not you wish to receive direct marketing communications from Age Co and the Age UK network about the vital work they do for older people and their products and services by email, text, phone or post.
You can change your marketing preferences with the Age UK network at any time by phoning 0800 107 8977, writing to: Head of Supporter and Customer Engagement, Age UK, 7th Floor, One America Square, 17 Crosswall, London EC3N 2LB or emailing email@example.com.
You also have the right to complain about the way the Age UK network have used your data if you wish. To do this, you can visit the website of the Information Commissioner's Office: www.ico.org.uk
How you can access and update your information?
The accuracy of your information is important to us. Some information can be updated or changed within the account section of this website once you’ve made an account and signed in. If you change email address, or any of the other information Vivactive hold is inaccurate or out of date, please either:
- Email us at: firstname.lastname@example.org
- Write to us at: Vivactive House, Hollinswood Court, Stafford Park 1, Telford, TF3 3DE
- Call our Freephone number: 0800 046 1501
You have the right to ask for a copy of the information Vivactive hold about you.
Changes to this policy
Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.
Review of this Policy
We keep this policy under regular review. This policy was last updated on 26.10.2021.
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