How do I subscribe to a product?
You can subscribe either from the product page or directly from the category page as you browse our website. Just add your subscription products to your basket and check out as normal.
For more detailed instructions, please see our About Subscriptions page.
How much does it cost?
Creating a subscription is completely free. Sometimes our prices go up and down, but with a subscription, you’ll always be given a discount on top of the current price.
How long am I subscribing for?
When will my next subscription order arrive?
Your first order will arrive on whichever day that you have specified in your delivery preferences. We offer next-day delivery on all of our products and can even deliver to you before 12pm. After that, each subscription will arrive at your selected interval, which could be anywhere from every 2 weeks to every 16 weeks. We’ll send you an email 10 days before your subscription is due to be dispatched so that you have plenty of time to make any changes or additions. If the delivery date of your subscription falls on a Sunday or a Bank Holiday, it will be delivered on the next available working day.
Will my subscription orders be delivered at the same time?
If you have more than one subscription order due to arrive on the same day, your items will arrive at the same time. You will not have to pay multiple delivery fees.
How do I change the quantity of my subscription order?
How do I change what product(s) I have in my subscription order?
At the moment you're unable to switch a product you currently have on subscription to a different product through the account area.
To change to a different product, you need to cancel the subscription you have on the product you would like to change and place a new subscription order for the product you would like to receive going forward.
To group your new subscription product with any existing subscriptions, after placing the new subscription order, you need to update the frequencies and next delivery dates so they both match - this will allow all of the subscription products to be grouped and processed as one order.
If you need any help switching your subscription to a different product, please contact our Incontinence Advisors via our Contact Form.
How can I check on my subscriptions?
Go to My Account > Subscriptions. Here you’ll be able to skip, change date or cancel your subscriptions, and update your frequency, quantity, and payment details.
What if I'm not at home?
Which products can I subscribe to?
Our goal is to make as many of our products available for subscription as possible and we’re constantly updating our product range. Products that are currently available for subscription will feature a ‘Subscribe’ box on the product page.
How do I pay for my subscription?
What do I do if my card expires?
How do I cancel my subscription?
How can I delete my stored payment method that is linked to a subscription?
If you need any help deleting a stored payment method, please contact our Incontinence Advisors via our Contact Form.